REFUND POLICY

This Refund Policy (the "Policy") describes the terms under which TESTTOTRAIN S.A.S., doing business as Nexo Kinetics ("Company," "we," "us," "our"), will issue refunds in connection with the software services we offer (collectively, the "Services").

This Policy applies to the Nexo Kinetics monthly software subscription, whether accessed via our mobile application or any related service (the "Subscription").

Purchases of our physical products (the Nexo Jump contact mat and the Nexo Interface) are governed by our Shipping & Returns Policy. In short: for buyers outside Argentina the product price does not include shipping; shipping is quoted separately at checkout and that quote already includes all import taxes and duties, which we cover — there is nothing extra to pay on delivery. If a hardware order is refunded, we return the product price and, when the return is due to a defect or an error on our part, the shipping paid as well.

By purchasing the Subscription, you agree to this Policy together with our Terms of Service and Privacy Policy. Nothing in this Policy limits any non-waivable rights you may have under applicable consumer protection law.

For any refund request, please contact us at support@nexokinetics.com or by phone at +54 9 351 689-7205.

Free Trial

New users are eligible for a 15-day free trial of the Subscription. You will not be charged during the trial, and the Subscription will remain suspended until you actively upgrade to a paid plan. You can cancel during the trial at any time without incurring any charge.

Billing, Renewal, and Cancellation

The Subscription is billed on a monthly recurring basis and will automatically renew at the end of each billing cycle unless canceled in advance. You can cancel the Subscription at any time from within the application or by emailing us at support@nexokinetics.com. Cancellation takes effect at the end of the then-current paid billing period; you will continue to have access to the Subscription until that date, and you will not be charged again thereafter.

General Refund Rule

Because the Subscription is billed monthly and delivered digitally on a continuous basis, we do not provide partial refunds for unused days within a billing period once a payment has been processed, except where required by applicable law or as expressly stated below.

14-Day Refund on First Paid Subscription

If you upgrade from the free trial (or subscribe for the first time) and you determine that the Subscription does not meet your needs, you may request a full refund of your first monthly payment within fourteen (14) calendar days of that initial charge, provided that you have not made material use of the Subscription (for example, by creating or exporting a substantial volume of training plans, workouts, or athlete data). This 14-day refund right applies only to the very first paid billing cycle and not to subsequent renewals.

Service Outages

If the Subscription is materially unavailable for an extended, continuous period attributable to us (and not to scheduled maintenance, third-party outages, or circumstances beyond our reasonable control), you may request a prorated refund or service credit for the affected period by contacting us at support@nexokinetics.com. We will evaluate such requests in good faith and on a case-by-case basis.

Non-Refundable Items

The following are not eligible for a refund, except where required by applicable law: (a) renewal payments after the first paid billing cycle; (b) amounts already consumed, such as months in which the Subscription was used substantively; and (c) any fees paid to third parties (such as app store commissions) that are not recoverable by us.

To request a refund covered by this Policy, email us at support@nexokinetics.com and include:

• your full name and the email address associated with the purchase;
• the order number or subscription identifier (and, where applicable, the date of purchase);
• a brief description of the reason for the refund request;

We aim to acknowledge refund requests within five (5) business days and to resolve valid requests promptly thereafter. Approved refunds are issued to the original payment method; the time for the funds to appear depends on your payment provider.

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank or card issuer. Most issues can be resolved faster directly with us. Fraudulent or bad-faith chargebacks may result in suspension or termination of your account.

We may update this Policy from time to time to reflect changes in our Services, applicable law, or business practices. The "Last updated" date at the top of this page indicates the most recent revision. Material changes will be communicated through the Services or by email where appropriate. The version of the Policy in effect at the time of your purchase governs that purchase.

For any questions regarding this Refund Policy or refund requests, please contact us at: