SHIPPING & RETURNS POLICY

Products are purchased directly on nexokinetics.com. The process is as follows:

1. Go to the Product page (for example, Jump Mat) and click “Buy”. Select your country and the number of units; the price is shown in Argentine pesos (ARS) for Argentina and in US dollars (USD) for every other country.
2. Enter your contact details and the delivery address.
3. In Argentina, choose a shipping method among the options we quote in real time with the carrier: home delivery or pickup at a carrier branch, each with its cost and estimated delivery time. For every other country, international shipping is not included in the Product price: it is quoted separately through our logistics partner (Envia), and the cost you see is the final shipping price, with all import taxes and duties already included. There is nothing extra to pay on delivery.
4. Choose a payment method. In Argentina: credit card (up to 3 interest-free installments), debit card, cash (Mercado Pago) or bank transfer. Outside Argentina: the local payment methods available for your country at checkout (credit and debit cards, bank transfer or cash, depending on availability) or an international bank transfer in USD.
5. Once payment is confirmed you receive an order confirmation email with your order number, the purchase details and, once dispatched, the tracking number. Purchases in Argentina are invoiced electronically (Factura B issued by TESTTOTRAIN S.A.S.).

Published prices include the taxes applicable in Argentina. For international purchases, the USD Product price does not include shipping; shipping is quoted separately and includes all import taxes, duties and customs fees of the destination country, which we cover (see section 2).

Order processing

We dispatch Products within 5 (five) business days after payment is credited. If dispatch will take longer due to lack of stock, we will notify you by email and you may choose to wait or cancel the purchase for a full refund.

Shipping within Argentina

We ship nationwide through domestic carriers (quotes integrated with Envia). At checkout you choose between home delivery or pickup at a carrier branch; the cost and estimated delivery time (usually 2 to 7 business days from dispatch, depending on destination) are shown before you confirm payment. We email you the tracking number so you can follow the parcel.

International shipping

We ship to the countries available in the country selector at checkout via international courier, quoted through our logistics partner (Envia). The shipping cost is shown before you confirm payment and is the final amount: it includes transport and all import taxes and duties. Estimated delivery time is 7 to 20 business days from dispatch, subject to courier transit and destination customs times. We email you the tracking number.

Import taxes and duties

Import taxes, duties, fees and customs clearance charges of the destination country are borne by us and are already included in the shipping cost you pay at checkout: you do not have to pay anything extra to the courier or to customs when you receive the Product. If, exceptionally, destination customs asks you for any amount, contact us before paying and we will handle it. If the buyer refuses the parcel or does not provide documentation requested by customs and the Product is returned to origin, we may deduct the shipping and return costs incurred from the refund.

Delivery address

The buyer is responsible for providing a complete and correct address. If a shipment cannot be delivered due to incorrect details or repeated absence of the recipient and is returned to origin, we will arrange a new shipment at the buyer’s expense.

When you receive the parcel, check that the packaging is intact. If the Product arrives damaged, with missing items or does not match what you bought, write to us within 48 (forty-eight) hours of delivery at support@nexokinetics.com or via WhatsApp at +54 9 351 689-7205, attaching photos of the packaging and the Product. In these cases we arrange a replacement or repair at no cost to you, shipping included.

Right of withdrawal (Argentina)

If you buy from Argentina, you may revoke the purchase without giving any reason within 10 (ten) calendar days of delivery of the Product, under article 34 of Consumer Protection Law 24.240. To exercise it, email support@nexokinetics.com with your order number stating that you wish to withdraw from the purchase (this notice acts as our “withdrawal button”). In this case, return shipping costs are borne by us and we refund the full amount paid.

Returns (all countries)

In addition, we accept returns of Products within 14 (fourteen) calendar days of delivery, provided the Product is unused, undamaged and in its original packaging with all accessories (carrying bag, charger, cables and documentation). Outside the right of withdrawal described above, return shipping costs are borne by the buyer, unless the return is due to a Product defect or an error on our part, in which case we cover them.

Refunds

Once we receive and inspect the Product, we confirm the approval of the return by email and issue the refund to the same payment method used for the purchase within 10 (ten) business days. The time for the money to appear in your account depends on your bank or payment provider. For international returns due to withdrawal or change of mind we refund the Product price; the international shipping cost paid (which includes import taxes) is not refundable, unless the return is due to a Product defect or an error on our part, in which case the full amount is refunded.

6-month warranty

We warrant that the Products are free from manufacturing defects and perform in accordance with their published specifications for 6 (six) months from the date of delivery. The warranty covers failures not attributable to incorrect use, such as failures of the contact surface, the Bluetooth module or the internal electronics during normal use as described in the Product documentation.

If a covered defect arises, at our choice we repair the unit, replace it with an equivalent one or refund the purchase price. Shipping costs for approved warranty claims are borne by us.

Exclusions

The warranty does not cover damage or failures caused by:

• impacts, drops, crushing or loads above those specified for the platform;
• exposure to liquids, moisture, extreme temperatures or conditions outside those indicated;
• improper storage, transport or cleaning;
• use other than intended or with unapproved accessories;
• unauthorized repairs, modifications or disassembly;
• normal cosmetic wear (scratches, marks, discoloration);
• loss, theft or force majeure.

The warranty is non-transferable and applies to the original purchaser. Proof of purchase (order number or invoice) is required for any claim.

Write to us at support@nexokinetics.com or via WhatsApp at +54 9 351 689-7205 including:

• your full name and the email used for the purchase;
• the order number and purchase date;
• the reason for the return or a description of the problem;
• for warranty or transport-damage claims, photos or a short video showing the defect.

We respond to claims within 5 (five) business days and, where applicable, send you the instructions and label to return the Product. Do not ship any Product before receiving our confirmation.

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank or card issuer: most issues are resolved faster directly with us.

We may update this Policy to reflect changes in our Products, applicable law or business practices. The “Last updated” date indicates the most recent revision. The version in force at the time of your purchase governs that purchase.

For questions about shipping, returns or warranty: